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General terms and conditions

INTRODUCTION

These General Terms and Conditions (hereinafter referred to as the “GTC”) are intended to provide users with the most complete and accurate information regarding the goods and related services offered through the website hubavitsa.eu, including prices, forms and methods of payment, and other relevant information, as well as the rights, obligations, and limitations arising for USERS as a “PARTY” to the “distance contract” concluded between them and the “MERCHANT” (“NIK-TEN” Ltd.).
These GTC may be amended when necessary by the MERCHANT, who undertakes to inform users of any changes by publishing them on the website hubavitsa.eu in a manner of its choosing.
These GTC enter into force as of 15.08.2025.

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I. GENERAL PROVISIONS

  1. These GTC, created by the MERCHANT, apply to all USERS—registered or unregistered—who use the website hubavitsa.eu for the purpose of purchasing goods and related services provided by the MERCHANT or third parties involved in their delivery.

  2. USERS may review these General Terms and Conditions in advance, as they are placed in a separate section at the bottom of the website hubavitsa.eu or as a mandatory requirement in order to complete their order placed through the website.

  3. USERS accept and agree to these GTC now and in the future and undertake to comply with them when using the website hubavitsa.eu.

  4. In the event that any provision of these GTC adversely affects the lawful rights or interests of USERS or those of the MERCHANT, the applicable legislation of the Republic of Bulgaria and the European Union prevails over the GTC.

  5. If special GTC are created in connection with promotional campaigns or other activities organized by the MERCHANT for a specific purpose and duration on the website hubavitsa.eu, the special GTC prevail over these General Terms and Conditions.

  6. These GTC apply to all users on the territory of the Republic of Bulgaria through the conclusion of a “distance contract.”

  7. Users of the goods and related services offered through the website hubavitsa.eu may be any natural persons, legal entities, or sole traders.

  8. Identification of users for the purpose of reproducing their statements of consent and acceptance of these GTC, including order confirmations, is carried out by storing “log files” on the server of hubavitsa.eu, storing users’ IP addresses, as well as any other information they are informed about through the respective input forms on the website.

  9. All goods displayed in the form of images, featured in photoshoots, included in promotional video clips, or presented as publications on the website serve an illustrative purpose and represent visual-communicative elements that enhance the overall content of the site. These materials do not constitute a legally binding offer to USERS but a non-binding online catalog.

  10. USERS are hereby informed that the website hubavitsa.eu represents an “online store” created and used by the MERCHANT for the purpose of conducting e-commerce, including the sale of various types of clothing, accessories, and other items, as well as undertaking advertising activities in a manner and for purposes determined solely by the MERCHANT.

  11. Only individuals aged 18 or older have the right to make purchases and accept deliveries.
     

II. CONCLUSION OF CONTRACT

  1. USERS of hubavitsa.eu may place an order for goods and related services offered by the MERCHANT at any time and in any manner available on the website, after selecting the desired item(s) from the online catalog. They may then choose one of the following options:
    order;
    quick order.
    By clicking the “order” button, USERS are provided with the opportunity to confirm their selection once more. After confirmation, USERS receive complete information about their order.

  2. The contract between the MERCHANT and the USERS is considered concluded at the moment the USERS click the “complete order” button.

  3. When using the “quick order” option, the contract is considered concluded once USERS receive a “confirmation” message from the MERCHANT at the email address or via SMS to the phone number provided by them.

  4. Even after a contract has been concluded, the MERCHANT may refuse delivery of selected goods if objective reasons exist, such as:
    – the item(s) are out of stock and it is clearly impossible for the MERCHANT to produce and deliver them under the agreed terms;
    – a technical issue occurred during the ordering process that was unknown to the MERCHANT or the website operator at the time of ordering;
    – USERS have previously declared refusal to accept or pay for the item(s), either in writing or verbally, via email or phone call.

  5. When circumstances under item 15 occur (except in cases of prior refusal by USERS), the MERCHANT must notify USERS within 7 days of contract conclusion by sending a message to the provided communication channels and must refund the full amount paid for the order (if payment was made in advance via online payment with a credit or debit card).
     

III. PRICES, FORMS AND METHOD OF PAYMENT

  1. All prices of goods and related services listed on hubavitsa.eu are in Bulgarian lev and in euro and are final.
    Prices in euro are converted from Bulgarian lev at the official exchange rate: 1 EUR = 1.95583 BGN.

  2. USERS pay the price indicated for the selected item(s), which is final and includes the delivery fee “to address” or “to courier office,” according to the MERCHANT’s delivery partner.

18.1. The MERCHANT is not responsible if the third-party courier changes delivery fees without notifying the MERCHANT in advance, resulting in a higher final charge for USERS. Any difference in delivery price is paid by USERS at the courier’s official rates unless otherwise agreed with the MERCHANT.

  1. USERS may pay for the ordered goods and related services via “cash on delivery,” “postal money order,” or online via debit/credit card or another available online payment method.
    19.1. When paying online in foreign currency, USERS bear any currency conversion differences, including those related to delivery charges or banking fees applied by the issuing bank.

  2. USERS may request an invoice before completing their order by providing all required information.

  3. The MERCHANT may change the final prices of goods listed on hubavitsa.eu when they are part of a promotional campaign, clearance sale, or other similar activity. The MERCHANT informs USERS of such changes before order completion or through information displayed next to the discounted items.

  4. USERS possessing a valid “digital voucher” containing a promo code may use it under the terms established by the MERCHANT.

  5. USERS who have more than one promo code may use each one separately for different orders.
    23.1. Multiple promo codes may not be combined in a single order unless explicitly permitted by the MERCHANT during a promotional campaign with special GTC.
    23.2. The MERCHANT reserves the right to limit the use of promo codes for already discounted items.
     

IV. DELIVERY TERMS, TIME, RETURNS AND EXCHANGES

  1. The MERCHANT processes all orders within 1 to 5 business days and sends confirmation to the USERS using the communication channels provided in these GTC.

24.1. Confirmed orders are shipped via the MERCHANT’s chosen courier service “to address” or “to courier office,” under the terms and delivery timeframe specified in the contract between the MERCHANT and the USERS.

24.2. The MERCHANT is not responsible for delays caused by the courier or for other circumstances beyond the MERCHANT’s control. However, when possible, the MERCHANT assists USERS in receiving their orders on time by communicating with the courier.

  1. USERS have the right to inspect and test the goods, if applicable, before accepting delivery. In case of any issues or discrepancies, USERS must promptly notify the MERCHANT through the “Contact” section of hubavitsa.eu.

25.1. Issues may include, but are not limited to:
– damages;
– breakages, tears, or damaged packaging;
– goods not matching the order;
– significant deviations from the advertised characteristics (color, size, craftsmanship, missing elements, etc.).

  1. Upon identifying issues under item 25.1, USERS must fill out the “Form” attached to each order no later than 48 hours after receiving the goods.

26.1. USERS must fill out the Form, state the reason for return, and cover the courier fees for returning the item(s).
26.2. The MERCHANT reviews the return within one month and either replaces the item (if all conditions are met) or refunds the price of the goods (excluding delivery and return fees).
26.3. The MERCHANT is not responsible for incorrect or incomplete information entered in the Form by USERS.
26.4. USERS must use the return methods specified by the MERCHANT; otherwise, the MERCHANT may refuse the return.

26.5. USERS may exercise their right of withdrawal within 14 days of receiving the goods by filling out the Form provided by the MERCHANT.
26.6. The MERCHANT performs exchanges only for identical goods in a different size. In all other cases, the rules under item 25.1 apply.

  1. Upon delivery, USERS or a third party must sign the accompanying documents.

  2. Refusal to accept goods outside the cases under item 25.1 is considered unjustified, and USERS must pay all delivery and return costs.

  3. For unjustified refusal after online payment, the MERCHANT refunds the amount within 14 days after the goods are returned, deducting any outstanding delivery or return fees.

  4. If USERS or their representatives are not available at the delivery address or do not provide access, the MERCHANT is released from its obligation to deliver.
    30.1. Item 29 applies accordingly.
    30.2. All return procedures follow the rules of these GTC.
     

V. RIGHTS AND OBLIGATIONS OF THE MERCHANT AND THE USERS

  1. The MERCHANT must publish up-to-date information regarding these GTC and all relevant website content.
    31.1. The MERCHANT must process and store USERS’ personal data in compliance with Bulgarian and EU legislation.
    31.2. The MERCHANT must comply with all legal requirements applicable to promotional and commercial campaigns.
    31.3. The MERCHANT must display only final prices, including all taxes and charges.
    31.4. The MERCHANT must follow all deadlines, procedures, and terms stated in these GTC.
    31.5. The MERCHANT must process orders in a timely manner and avoid unreasonable delays.

  2. The MERCHANT has the right to receive payment for goods purchased via hubavitsa.eu.
    32.1. The MERCHANT may refuse an order if the item is unavailable or if technical issues arise during ordering.
    32.2. The MERCHANT may refuse returns that do not comply with the law or these GTC.
    32.3. The MERCHANT has the right to deduct delivery or return fees from the refund if USERS refuse to pay them.
    32.4. The MERCHANT may refuse full or partial refunds for intentionally damaged goods, including damaged packaging.
    32.5. The MERCHANT may refuse returns of opened goods that cannot be returned for hygiene or health protection reasons.
    32.6. The MERCHANT may run promotional campaigns with selected discounts.
    32.7. The MERCHANT is not responsible for damages or delays caused by the courier.
    32.8. The MERCHANT is not responsible for unforeseen events that make order fulfillment impossible.

  3. USERS have the right to receive their orders within the stated timeframe and under these GTC.
    33.1. USERS may refuse additional charges not previously disclosed.
    33.2. USERS have the right to file complaints under applicable law.
    33.3. USERS may access and request deletion of their personal data.
    33.4. USERS may request information about their order status.
    33.5. USERS have the right to seek protection of their rights by legal means.
    33.6. USERS may request the MERCHANT to remedy any nonconformities in the goods.
    33.7. USERS may withdraw from the distance contract as provided by law.
    33.8. USERS may exercise rights of complaint within the statutory timeframe.

  4. USERS must pay for the goods ordered under the MERCHANT’s terms.
    34.1. USERS must preserve the integrity of the goods and packaging.
    34.2. USERS must receive deliveries on time and pay all due fees.
    34.3. USERS must inform the MERCHANT or courier of unforeseen issues preventing delivery.
    34.4. USERS must notify the MERCHANT if their login data has been compromised.
    34.5. USERS must provide correct delivery information and ensure access for delivery.
    34.6. USERS must not violate intellectual property rights.
    34.7. USERS must comply with the deadline under item 30.5.
     

VI. COLLECTION, PROCESSING AND USE OF PERSONAL DATA

  1. The MERCHANT collects, processes, and stores USERS’ personal data solely for:
    – the registration form on hubavitsa.eu;
    – processing orders, payments, deliveries, and returns;
    – direct marketing;
    – promotional campaigns organized by the MERCHANT or jointly with third parties;
    – requests from competent authorities, of which USERS will be notified.

  2. The MERCHANT is a data processor and maintains security policies ensuring lawful protection of USERS’ personal data.
    36.1. The MERCHANT may install cookies on USERS’ devices. Cookies allow identification and tracking of:
    – visited pages;
    – links used;
    – accessed and saved information.

36.2. Unless USERS expressly object via email: denislava@hubavitsa.com, the MERCHANT may use this information to improve its services, in accordance with Bulgarian and EU law.
36.3. The MERCHANT is not responsible for failures caused by unforeseen events, Internet issues, or services beyond its control.
36.4. The MERCHANT collects and uses information relating to all USERS, including unregistered ones.
 

VII. CONTRACT LANGUAGE / STORAGE OF ORDER TEXT

  1. These GTC regarding the “distance contract” concluded between USERS and the MERCHANT via orders on hubavitsa.eu are in Bulgarian. The text of the order is not stored by the MERCHANT and cannot be accessed after the ordering process is completed.
    37.1. A copy of the contract is sent to the USERS’ email or mobile device during the ordering process.
     

VIII. AMENDMENTS

  1. These GTC may be amended or supplemented at any time by the MERCHANT, who may also modify the characteristics of goods and services offered on hubavitsa.eu in accordance with legal or business-related reasons.

  2. When amendments occur, the MERCHANT notifies USERS by publishing them on hubavitsa.eu. USERS are considered informed 14 days after publication.

  3. If USERS do not reject the amendments in writing within the 14-day period, they are considered bound by them. If USERS reject the changes, the MERCHANT may suspend or terminate the provision of services to them.
     

IX. TERMINOLOGY

  1. USER(S) – all natural persons, legal entities, and sole traders using hubavitsa.eu.

  2. MERCHANT:
    NIK-Ten Ltd.
    UIC: 202878251
    Registered address: Burgas, “Slaveykov” district, Bl. 60, Entrance 2, Floor 7
    Manager: Nikolay Tenev

  3. DISTANCE CONTRACT:
    A contract concluded between a merchant and a consumer as part of an organized system for distance sales or provision of services, without the simultaneous physical presence of both parties, using exclusively one or more means of distance communication.

  4. PERSONAL DATA – as defined in Art. 4(1) of Regulation (EU) 2016/679.

  5. DATA PROCESSOR – as defined in Art. 4(8) of Regulation (EU) 2016/679.
     

X. COMPETENT AUTHORITIES AND DISPUTES

  1. The Consumer Protection Commission (for natural persons); the Commission for Personal Data Protection; and other competent authorities.

  2. All disputes arising from the contract or related to it - including interpretation, validity, performance, termination, or adaptation to new circumstances—shall be resolved through negotiations and supplementary agreements between the MERCHANT and the USERS. If no agreement is reached, either party may seek assistance from the competent authorities operating in the Republic of Bulgaria.

     

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